Unbounce Answers/Integrations/HubSpot

Troubleshooting your HubSpot Integration

Aaron Oman
posted this on November 28, 2011 04:39 PM

 

Overview

This page outlines several possible HubSpot integration issues and provides steps to help resolve them.  If you need any additional help troubleshooting, be sure to let us know by emailing support@unbounce.com with your account information and an outline of the issue you've encountered.

 

Forms Are Required

Our HubSpot integration requires at least one form in one of your page variants.  Any time another page variant with a form is created, the integration needs to be re-run.  See: how to integrate with HubSpot.

If none of your page variants has a form, you will see a warning when you try to integrate with HubSpot, and you will not be able to continue.  Simply create a form in one of your variants and then you can proceed.

If one of your page variants does not have a form (but at least one other page variant does), then you will see a warning when you try to integrate with HubSpot.  Heed this warning carefully!  If you add a form to any of your other page variants, then you will have to redo your HubSpot integration for the new page variant form to work with HubSpot correctly!

 

Form Changes Require Re-Integrating

When you integrate with HubSpot, we add a hidden field named "HubSpot Cookie" to your form.  As a result, you will need to re-integrate with HubSpot if you have:

  • added a new page variant with a form
  • added a form to a page variant that previously didn't have a form
  • removed required HubSpot form fields mistakenly

 

HubSpot Custom Javascript

When you integrate with HubSpot, we add some custom Javascript that allows leads to be properly tracked via HubSpot.  The Javascript is titled "HubSpot Tracking Script" and should not be removed under any circumstances.  You will need to re-integrate with HubSpot if you remove the HubSpot custom Javascript!

 

Summary

If, for any reason, your page is missing the HubSpot Cookie form field or the HubSpot Tracking Script Javascript, then the integration with HubSpot will not work.  To fix this, simply red-do the HubSpot integration.  How to Integrate with HubSpot.

 

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