Unbounce Answers/FAQ/Setting Up Custom Domains and CNAMEs

How do I set up my custom domain with GoDaddy (godaddy.com)?

Carl Schmidt
posted this on September 14, 2010 01:35 PM

 

How to add a CNAME to your Godaddy hosted domain

  1. Log in to your GoDaddy Account
  2. Click Launch, for your Domains
  3. Click the drop down arrow next the domain you want to use with Unbounce
  4. Click Manage DNS
  5. Click Add Record, on the left under Zone File
  6. Select CNAME (alias) from Record type
  7. Enter the Host name:
    • Host is the subdomain to which the CNAME applies
    • For example, you'd enter "try" if you're using "try.mysite.com"
    • If you're using the root domain, enter "www"
  8. Enter "unbouncepages.com" for Points to
  9. Click Save in the Add Zone Record window
  10. Click Save Changes (in the red bar) to update the changes you've made
    • Changes can take up to 48 hours to propagate across the internet

 For more information, check out GoDaddy's support resources for managing your DNS.

 

If You're Using a Root Domain (www)

If you're using a root domain (like "www.mysite.com") you might want to set up the naked domain, so that visitors who don't add the "www" will still be directed to your landing pages. To do that, you'll need to set up an A Record in GoDaddy:

  1. Make sure you've completed Steps 1-9 above (skip to step 6 below if you're already on the Manage DNS page)
  2. Log in to your GoDaddy Account
  3. Click Launch, for your Domains
  4. Click the drop down arrow next the domain you want to use with Unbounce
  5. Click Manage DNS
  6. Click Add Record, on the left
  7. Select A (Host) from Record type
  8. Enter the Host name:
    • Host is the domain to which the A Record applies
    • Enter you root domain without the "www" - e.g. "mysite.com"
  9. Enter 54.84.104.245 for Points to
  10. Click Finish in the Add Zone Record window
  11. Click Save Changes (in the red bar) to update the changes you've made
    • Changes can take up to 48 hours to propagate across the internet

 For more information, check out GoDaddy's support resources for managing your DNS.


Troubleshooting

Zone File Error

Screen_Shot_2013-06-03_at_11.32.55_AM.png
If there are any errors when you try to save your zone file, GoDaddy will show a message explaining the errors. You'll usually see this if you're trying to create a CNAME record for a sub-domain (host) that already has an existing A Record. More often than not, it's when you try to create a CNAME record for your "www" subdomain.
To fix this up, delete the A Record for your "www" subdomain then create the CNAME record as outlined above.

 

If you've followed these steps and are still experiencing difficulties with your custom domain, take a screenshot of your current DNS setup and contact us at support@unbounce.com.

 
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