Unbounce Answers/FAQ/Setting Up Custom Domains and CNAMEs

How do I set up my CNAME with GoDaddy (godaddy.com)? [VIDEO]

Carl Schmidt
posted this on September 14, 2010 01:35 PM

How to add a CNAME to your Godaddy hosted domain:

 

  1. Log in to your Account at GoDaddy.
  2. Click the black My Account button
  3. Click the green Launch button next to Domains.
  4. Click on the domain you want to use with Unbounce.
  5. Click the DNS Zone File tab.
  6. Click Edit.
  7. Scroll down to the CNAME (alias) section and click Quick Add.
  8. Complete the following fields:
    • Enter an Alias Name — For the Alias Name, enter only the subdomain of the address you want to use for your Unbounce custom Domain. For example, if you picked you're using a root domain such as www.mydomain.com then you'll want to enter www here. If you're using a custom subdomain such as try.mysite.com, enter try here. 
    • Points to Host Name — Enter unbouncepages.com here.
    • TTL — Select how long the server should cache the information.
  9. Click Save Zone File, then click OK to confirm the changes. The new CNAME record displays in the CNAME (Alias) section.

 

For more information, check out GoDaddy's support resources for managing your DNS.
 

How to create a 301 redirect in your GoDaddy hosted account:

If you want your visitors to access your landing pages without needing to type the 'www' in front, you need to configure a redirect to push them from 'yourdomain.com' to 'www.yourdomain.com' instead.

To do this in GoDaddy:

  1. Log in to your Account Manager and click the green Launch button next to Domains to access your domain list
  2.  Screen_shot_2012-02-09_at_2.01.11_PM.png

  3. On the next page, put a checkmark next to the domain you would like to forward
    Screen_shot_2012-02-09_at_2.01.18_PM.png

  4.  With the domain you would like to forward selected, click the green Forward icon in the toolbar then click Forward Domain. This will open the Forwarding and Masking dialog.
    Screen_shot_2012-02-09_at_2.01.26_PM.png 

  5. In this dialog, configure the redirect to forward visitors from MYDOMAIN.COM to http://www.mydomain.com instead
    Screen_shot_2012-02-09_at_2.01.38_PM.png
     
  6. Click OK and wait for the changes to go through.
That's it!  Now visitors who access yourdomain.com will be redirected to www.yourdomain.com instead.

Troubleshooting

Zone File Error

Screen_Shot_2013-06-03_at_11.32.55_AM.png

If there are any errors when you try to save your zone file, GoDaddy will show a message explaining the errors. You'll usually see this if you're trying to create a CNAME record for a sub-domain (host) that already has an existing A Record. More often than not, it's when you try to create a CNAME record for your "www" subdomain. 

To fix this up, delete the A Record for your "www" subdomain then create the CNAME record as outlined above.

 

Comments

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Hina Ahmad

Hi there. A couple of questions:

1. Do we need to do both? i.e. add a CNAME and set up a redirect, if I am using our root domain (hosted with Go Daddy) as our Unbounce domain? 

2. We're using the viral social media contest template. FB Send is still picking up the old Go Daddy text "[Our domain]: Future home of something cool." How can I get rid of that? Thanks.

July 08, 2011 09:43 AM
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Carl Schmidt
Unbounce

Hi there!  You would need to do both if you want your domain to work with and without the 'www'.  You would CNAME 'www' to unbouncepages.com, and you would redirect your "naked doman" to 'www' (for example, redirecting mycompany.com to www.mycompany.com).

For the FB Send issue, FB is likely just caching the old copy.  You could try updating the FB embed code on your page, adding a bogus query parameter to the URL (like http://www.mycompany.com/my-fb-page/?refresh=1).

Hope that helps!

July 08, 2011 10:25 AM
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WC Saunders

I'm getting a "<!--StartFragment--> Your zone file can't be saved until all errors are fixed. " message, using "ads.domain.com" and "unbouncepage.com".   <!--EndFragment-->Is it possible it needs an IP address instead?

August 18, 2011 08:24 AM
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Tom Massengill

If this was easier, I bet you would triple your sales overnight.  Ready to sign up, but don't have a clue.  Does this work if you have a shopping cart service?  So, I have to get the support at the cart to do this?  That's what I'm talking about.  I guess it's because you folks have to host the page.  Seems to much trouble.

August 18, 2011 11:37 AM
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Carl Schmidt
Unbounce

Hey there!

WC:  You don't need an IP address, the name will work just fine.  One thing to check is that you need to use "unbouncepages.com" (note the "s" that you're missing).  Not sure if that's the error though.

Tom:  Agreed, we're always looking to make this easier, but some of it is completely beyond our control.  And it does work with a shopping cart service, depends on how you want things setup.  Which shopping cart are you using?

Also, please feel free to give us a call, we're here to help!  Confident we can get both of you going, just ring us at 1.888.515.9161.

Cheers,

   - Carl

August 19, 2011 11:26 AM
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Dean Constantine

Carl,

Can you offer more information on redirecting the naked domain to www. I am setting this up with GoDaddy and they are recommending redirecting my "A" record to IP address that corresponds with unbouncepages.com. But I am not seeing a place to do that.

Also, what are your normal support hours for phone support?

This service is nothing short of awesome! More Templates!!

August 24, 2011 07:03 AM
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Tom Massengill

Carl:

If a link or linked image can direct people to the page I create that "lives" on your site, then why doesn't Unbounce set up the subdomain?  Something like:

http://#customerbusinessname#.unbounce.com/#customerpageversion#

However, If you don't care what your browser's address bar looks like, then just use the unbounce.com "default" domain with different paths for different versions - right?  I mean they are going to "click-thru" anyway?

Thanks.

August 24, 2011 11:37 AM
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Tom Massengill

Oh and Carl:

That new pricing-grid template is fantastic.  I have been fooling around too long with some css for that "Plans & Pricing" section, and now I can just use yours!  Thanks again!  Pass the word along to the gang.

August 26, 2011 04:41 AM
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Carl Schmidt
Unbounce

Hey Dean, to make your naked domain redirect to 'www', you need a web server somewhere that will send a redirect whenever it gets a request for your naked domain.  *Plus* you really want your naked domain to use an 'A' record (an IP address) instead of a cname.  This is all painfully spelled out in the article I wrote up for Oli here (http://support.unbounce.com/entries/307687-how-can-i-use-a-naked-do...).  Sorry it's such a pain, we're always looking for ways to make it easier!

Tom, glad you love the new template, will pass that on.  Oli put a lot of work into getting that into Unbounce.  It's one of my favourites as well.  We don't generally setup a subdomain the way you suggest, as many of our customers use things like Adwords, and for that, you *really* want to use your own subdomain, not a subdomain of someone else's!  It's a little hassle to setup, but it's usually in your best interest!

August 26, 2011 11:41 AM
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Michael Evans

Carl, Have a godaddy domain. I have set up the correct cname zone files and redirects.  Using a www I get a blank page and without a www I get a 404 error page.  I love the service and as an advertising agency can use it for dozens of domains but the process of linking is a bit difficult.  I've tried to call the number you gave, but routinely get the message that it is outside your business hours. I have an urgent need to get my first page up and I'm out of options.  Can you help?

September 23, 2011 08:46 AM
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Carl Schmidt
Unbounce

Hi Michael, had a quick look at your domain, looks just fine on this end, and I can see your published page.  Ryan here is responding to your ticket and voicemail, am positive we can get you sorted out quickly!

September 23, 2011 09:40 AM
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Brad Cooper

I added the "www" CNAME ("www.mydomain.com) and it resolves correctly, but the root domain ( mydomain.com) does not.  Seems like it's the "@" record and it's asking for an IP address, it won't take "unbouncepages.com"  Thanks!

September 23, 2011 08:03 PM
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Carl Schmidt
Unbounce

Hey Brad, sorry for the slow response.  You can't point the root of your domain directly to our servers (we have an article that explains all that here: http://support.unbounce.com/entries/307687-how-can-i-use-a-naked-do...).  

September 29, 2011 12:07 PM
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Saptarshi Nath

I changed the www reference to unbouncepages.com on GoDaddy, but now the rest of the pages (e.g., www.mywebsite.com/anotherpage) is not working anymore.  Can you suggest what I should be doing next?  (Just FYI, I am posting this to GoDaddy as well, but I feel like I understand Unbounce-speak better).

January 23, 2012 04:33 AM
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Carl Schmidt
Unbounce

Hi Saptarshi!  By making a DNS entry, you're pointing a particular name (www.mywebsite.com), at a particular set of servers.  In this case, by pointing 'www' at our servers (which don't know anything about your existing site), you've made your other pages unavailable.  You need to choose a subdomain instead of www.  At this point, you'll want to point 'www' back at GoDaddy, and then choose something like 'info', or 'news' (or something appropriate to your campaign) to point at unbouncepages.com.  Does that make sense?

January 26, 2012 11:38 AM
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Mark Kemp

Hi Carl, how would I setup my landing page on an existing sub domain. So I have www.mycompany.com also, product1.mycompany.com and I'll like the Unbounce LP to sit at product1.mycompany.com/unbouncelandingpage  

 

 

January 30, 2013 04:13 PM
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Paul Schottland

beautiful post, thank you. excellent answers and expansive help.

January 31, 2013 12:52 PM
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Carl Schmidt
Unbounce

Hey Mark!  We have step-by-step instructions right here:

http://support.unbounce.com/entries/20316578-how-do-i-set-up-my-cus...

This article explains the GoDaddy-specific part of the process.  Feel free to give us a call if you run into trouble, we're used to giving folks a hand with this part, as it can be a bit mysterious if you don't deal with it every day.

January 31, 2013 02:11 PM
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Jacquelyn Ma
Unbounce

Hi Mark - would you be able to email us at support@unbounce.com regarding this set up? The reason is because I just wanted to clarify a few details specific to your request before I can really answer that question. Alternatively, I can start a support ticket for you from our end as well. Let me know, I look forward to hearing from you!

January 31, 2013 04:37 PM